Instructions in the Event of Claims
If you have to claim under your policy please read the following instructions carefully. Please quote certificate number in all correspondence. A separate record of this number should be kept in case the certificate is lost.
In Case of a Medical Emergency
A 24 hour ISIS emergency telephone service is operated for the benefit of persons insured under an ISIS policy, so that in the event of an EMERGENCY medical problem covered by this insurance, help and advice can be given.
In the event of a MEDICAL EMERGENCY only call ISIS ASSISTANCE
Telephone: +44 (20) 8762 8015
For transmission of urgent medical documents please use
Fax no: +44 (20) 8748 7744
Other Medical Expenses
All issuing authorities mentioned on the last pages are allowed to pay claims for medical expenses immediately and directly to you or to the person to whom You are responsible for payment for the treatment (On the Spot). But, when further investigations are deemed necessary, the claim cannot be settled prior to consultation with Our medical (insurers) advisers.
- Please fill in and sign an indemnification form and ask the doctor or chemist as appropriate to sign it also;
- Ask the authority to whom You are responsible for payment to send this form together with his detailed bill to the address in appropriate country mentioned on the last pages of this certificate;
- If alternatively you have paid for any treatment Yourself, send a similarly completed claim form together with the received bills to the same address or, if you prefer, to the organization who has issued the certificate;
- Please also attach a copy of the certificate of registration.
N.B. No payment can be made without the original indemnification form duly filled in and signed and accompanied by detailed original bills.
Please confirm the name and address of the person to whom payment should be made.
Extra Travelling Expenses
All claims for extra travelling expenses have to be submitted to:
ISIS Administration
P.O. Box 9
2800 MA Gouda
The Netherlands
| Tel: |
+31 (182) 544 917 |
| Fax: |
+31 (182) 544 337 |
Forward:
- A letter, in which you describe the incident in detail;
- The doctors certificate, supporting the reason(s) for your earlier or later return date back to the country where the certificate was issued;
- Not used tickets;
- Passengers coupons of the tickets purchased for the return trip.
Personal Liability
In the event of a claim under this benefit, do not admit liability. Ask for the claim against You to be put in writing. Where applicable, provide certified translations of medical or loss or damage reports. Claims under these benefits must always be submitted to:
ISIS Administration.
P.O. Box 9
2800 MA Gouda
The Netherlands
| Tel: |
+31 (182) 544 917 |
| Fax: |
+31 (182) 544 337 |
Luggage
All claims for luggage have to be submitted to:
ISIS Administration.
P.O. Box 9
2800 MA Gouda
The Netherlands
| Tel: |
+31 (182) 544 917 |
| Fax: |
+31 (182) 544 337 |
- Please fill in and sign the indemnification form;
- Give notice of the theft or loss to the police or other authority and obtain a copy of their report or their official stamp on the indemnification form;
- Enclose all original receipts or notes available.
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